i NanShan
SMILES(Speech Draft)
Date: 2014年09月19日

     Dear judges, dear ladies and gentlemen, good afternoon.

  My name is Huang Xiaojia, my English name is Siliva. I am a doctor at Nanshan People''''''''s Hospital.

  I’d like to talk about “smiles”, because I believe that people don’t smile enough, and I’d like to suggest that smiles can make life better and sometimes create magic.

  From my presentation, I define smiling as a display of a person’s current positive mindset, their good feeling.

  Of course smiles may have different meanings:

  Smiles can cheer up; express a sense of detached charm, show acceptance and care, or tolerance and open-mindedness. Smiles may be warm and friendly and with it confirm a person’s relaxed and optimistic attitude.

  Smiles may have the magic power to encourage anxious persons to move ahead.

  Recently a friend of mine spoke about her experience in the hospital. She complained that the doctor behaved unfriendly, just using a few short words when talking to her. She felt neglected and thought the doctor was indifferent.

  Although I’m sure that my friend’s doctor was probably very busy, I nevertheless feel uneasy because the aforesaid situation exists. It doesn’t mean hospital professionals don’t care about their patients, or treat them badly. Their foremost duty is helping them to get better, and they always keep that in mind.

  Still, when patients complain hospital staff often wonders, what have they done wrong? And anyway, why is the doctor-patient relationship so tense?

  As far as we doctors are concerned, maybe we must review our communication skills. Indeed, a smile can be a good prescription to mend a tense doctor-patient relationship.

  Laboring under pressure, smiling more makes work easier and less stressful. Babies, or people who don’t speak Chinese, smiling at them relieve their anxiety, and listening to them with a smile builds trust. Giving genuine smiles to the patients and taking the time to listen helps reassuring them and improving their confidence in us, they are more likely to follow medical orders, enjoy the best treatment, and recover better.

  Along with saying less, in many situations smiles may be the best prescription. Living in Shenzhen, a striving international metropolis, with Chinese from everywhere and foreigners from all over the world, how can we make this beautiful city more attractive and let new comers feel good here? The answer maybe very simple, just keep smiling to the people we meet. And guess what: If you give somebody a smile they may give you a smile back…

  Thank you for your listening.                 

                                  ( Huang Xiaojia, from Nanshan People’s Hospital of Shenzhen City)